If your Arlo camera is offline, there are several potential causes, including connectivity issues, power problems, or network settings. Below is a guide to troubleshooting the problem and getting your Arlo camera back online.

Common Reasons for Arlo Camera Going Offline

1. Wi-Fi Connectivity Problems
   Your Arlo camera may lose connection if there are issues with the Wi-Fi signal or router settings.

   • Weak Signal: If your camera is too far from the Wi-Fi router, it might struggle to maintain a connection.

   • Network Changes: Recent changes in network settings, such as new passwords or router resets, can cause the camera to disconnect.

   • Interference: Other devices or walls may interfere with the Wi-Fi signal.

2. Power Issues
   If your Arlo camera runs on batteries, low or dead batteries can cause it to go offline. Similarly, for wired cameras, power surges or interruptions can disconnect the camera.

3. Firmware Update Problems
   Sometimes, a camera can go offline if it’s in the middle of a firmware update or if the update fails.

4. Base Station or Hub Issues
   If your Arlo camera is connected to a base station or smart hub, issues with these devices can also cause the camera to go offline. The hub may need a reset or there could be a network problem affecting it.

5. Outdated App or Firmware
   Using outdated firmware for your camera or an outdated version of the Arlo app can sometimes cause connection issues.

How to Fix Arlo Camera Offline Issue

1. Check Your Internet Connection

• Restart the Router: Sometimes restarting your router can resolve connectivity issues. Unplug the router, wait for 10-20 seconds, and plug it back in.

• Check Wi-Fi Signal Strength: Ensure the camera is within range of your Wi-Fi router or hub. If the camera is too far, consider moving it closer to the router or using a Wi-Fi extender.

• Check Internet Speed: If your internet is slow or unstable, the camera might not be able to maintain a connection. Test your internet speed to ensure it's sufficient for Arlo camera use.

2. Check Camera Power

• For Battery-Powered Cameras: Remove the batteries and check if they need to be replaced or recharged. Insert fresh batteries and test the camera again.

• For Wired Cameras: Check the power cable and ensure it’s plugged in securely. If there was a power outage, wait a few minutes and check if the camera reconnects.

3. Reset Your Arlo Camera

• Restart the Camera: Sometimes, a simple restart can solve the issue. You can do this by unplugging the camera and plugging it back in or by removing and reinserting the batteries.

• Reset the Camera: If restarting doesn’t work, try resetting the camera to its factory settings. Press and hold the reset button for 10-15 seconds until the LED light starts flashing, indicating that the reset was successful.

4. Update Firmware

• Make sure both your Arlo camera and the base station are running the latest firmware versions.

• Open the Arlo app and go to Settings > My Devices to check if any firmware updates are available. If there are, follow the prompts to update.

5. Check Your Base Station or Hub

• Restart the Base Station: Unplug the base station, wait for a minute, then plug it back in. This can help re-establish the connection.

• Re-sync the Camera: If the camera is still offline, try re-syncing it with the base station. Press the Sync button on both the base station and the camera and wait for the sync process to complete.

6. Re-add the Camera to the Arlo App

If none of the above steps work, try removing the camera from your Arlo app and then re-adding it:

• Open the Arlo App and go to Settings > My Devices.

• Select the camera and choose Remove Device.

• After removal, follow the app instructions to re-add the camera to your account.

7. Check for Network Interference

• Reduce Interference: If possible, reduce the number of devices connected to your Wi-Fi network. Too many devices can overwhelm the router and cause connectivity issues with your camera.

• Move the Camera: Try moving the camera to a different location closer to the Wi-Fi router or base station to minimize interference from walls or other electronic devices.

8. Check for Arlo Service Outages

If your camera is still offline after troubleshooting, it’s possible that Arlo’s servers are experiencing downtime or maintenance issues. You can check for outages on sites like Downdetector or by visiting Arlo’s social media accounts for announcements.

9. Contact Arlo Customer Support

If you’ve tried all the above steps and your camera is still offline, you may need assistance from Arlo customer service:

• Visit the Arlo Support page to find troubleshooting guides, chat support, and other resources.

• Phone Support: If you're a premium subscriber, you can access Arlo’s phone support by logging into your account and finding the customer service number.

Preventing Future Offline Issues

To prevent your Arlo camera from going offline in the future, follow these best practices:

• Keep Your Firmware Updated: Always update your camera and base station firmware when prompted to ensure optimal performance.

• Maintain a Strong Wi-Fi Signal: Keep your camera within the range of your Wi-Fi router or base station to avoid connectivity issues.

• Monitor Battery Levels: For battery-powered cameras, regularly check battery levels and replace or recharge them as needed.

• Check for App Updates: Keep the Arlo app updated on your phone or device to ensure it remains compatible with your camera and base station.

Final Thoughts

Dealing with an offline Arlo camera can be frustrating, but following these troubleshooting steps will help you get your camera back online quickly. By checking your network connection, ensuring proper power supply, and updating the firmware, most offline issues can be resolved. If problems persist, don’t hesitate to reach out to Arlo’s support team for further assistance.

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